Request Help

If you have been unable to resolve your problem by reading the Koi 3D documentation or by looking through the Help FAQ, please describe your problem to us using the form below.

Please allow at least 24 hours for a response (remember we are based in Seattle and operate on US Pacific Standard Time). Thank you!

Please describe the problem you are having in as much detail as possible:

Registration Code: (optional)
Help requests with registration codes will be addressed first.

System information:
Providing the following information is optional, but it will help us to resolve your problem faster. You may find your system information by going to Start -> Settings -> Control Panel -> System.
Operating System:

Processor type: (e.g. Pentium, Athlon etc.)

Processor speed: (e.g. 1.66 GHz)

Memory: (e.g. 512 MB of RAM)

Graphics card:
Graphics card information can be found by going to Start -> Settings -> Control Panel -> Display Properties and clicking on the Settings tab. Graphics card information will appear after the Display: line.

Contact information:


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